pin77 takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.
pin77 ("we", "us", "our") operates the online gaming platform accessible at https://pin77.vu, serving players across Indonesia and other eligible jurisdictions. As a platform that handles financial transactions, identity verification, and gaming activity data, pin77 recognizes the sensitivity of the personal information entrusted to us by our Members.
This Privacy Policy sets out a transparent, plain-language account of our data practices. We do not sell personal data to third parties for their own marketing purposes. We do not share your data with affiliates for unsolicited outreach. We collect only what we need to operate the platform, verify your identity, process payments, prevent fraud, and comply with our regulatory obligations.
We are committed to maintaining the confidentiality, integrity, and security of your personal data at every stage of its lifecycle — from collection through to deletion.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion. |
| "Member" / "You" | Any individual who has registered a verified account on pin77 and whose personal data is processed by us. |
| "Controller" | pin77, the entity that determines the purposes and means of processing your personal data. |
| "Processor" | A third-party organization that processes personal data on behalf of pin77, under a formal data processing agreement and subject to pin77's instructions. |
| "KYC Data" | Identity verification documents submitted during the Know Your Customer process, including government-issued photo identification and proof of payment method ownership. |
| "Sensitive Data" | Categories of personal data that warrant a higher standard of protection, including financial account details, national identity numbers, and any data revealing health conditions relevant to responsible gaming assessments. |
pin77 collects personal data across several categories depending on your level of engagement with the platform:
pin77 collects personal data through the following channels:
pin77 processes your personal data only for defined, legitimate purposes. The table below maps each data category to its primary processing purpose:
| Data Category | Primary Purpose(s) |
|---|---|
| Registration Data | Account creation, authentication, customer communications, age verification (21+ compliance) |
| KYC & Identity Data | Identity verification, anti-money-laundering (AML) compliance, fraud prevention, withdrawal authorization |
| Financial Transaction Data | Payment processing, withdrawal authorization, AML monitoring, tax and regulatory reporting obligations |
| Gaming Activity Data | Game result recording, dispute resolution, responsible gaming monitoring, bonus wagering tracking, regulatory audit trails |
| Technical & Device Data | Fraud detection, multi-account prevention, security monitoring, platform performance optimization |
| Support & Communications Data | Resolving support queries, quality assurance, service improvement, responsible gaming case management |
pin77 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where such processing is expressly permitted by applicable law or is necessary to prevent fraud.
pin77 processes your personal data on one or more of the following legal bases:
pin77 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
pin77 engages carefully vetted third-party processors to assist with specific operational functions. Each processor is bound by a data processing agreement that restricts their use of your data to the purpose for which it was shared. Categories of processor include:
pin77 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a binding regulatory instruction. Where permitted by law, pin77 will notify affected Members of such a disclosure request before complying.
In the event of a merger, acquisition, restructuring, or sale of all or part of pin77's business, personal data held by pin77 may be transferred to the acquiring entity as part of that transaction. We will notify affected Members via email and via a prominent platform notice at least 30 days before any such transfer takes effect, and Members will be given the opportunity to close their accounts before the transfer date.
pin77's primary platform infrastructure is hosted in data centers selected for their security certifications and proximity to the Indonesian user base. However, some third-party processors (including certain game studios and KYC providers) operate infrastructure outside Indonesia.
Where personal data is transferred to a third country, pin77 ensures that adequate safeguards are in place, which may include:
You may request information about the specific safeguards applicable to any international transfer of your personal data by contacting us at the address set out in Section 17.
pin77 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure |
| KYC and identity documents | Duration of account plus 7 years following account closure (AML compliance requirement) |
| Financial transaction records | 7 years from the date of each transaction |
| Gaming activity logs | 5 years from each session date |
| Support communications | 3 years from the date of last communication |
| Cookie and device data | Up to 13 months from collection (varies by cookie type — see Section 11) |
| Self-exclusion records | Minimum 7 years regardless of account status, to prevent re-registration |
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized aggregate data may be retained indefinitely for statistical and analytical purposes without restriction.
pin77 applies a layered security architecture to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our technical and organizational measures include:
pin77 uses cookies and similar technologies to operate the platform, remember your preferences, analyze usage, and support fraud prevention. The categories of cookies we use are described below:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing. Cannot be disabled without breaking core platform functionality. | Session / up to 30 days |
| Functional | Remembering language preference, display settings, and previously entered (non-sensitive) form field values. | Up to 12 months |
| Analytics | Aggregated usage analytics to understand which platform features are most popular and where technical errors occur. Data is processed at the aggregate level only. | Up to 13 months |
| Fraud Prevention | Device fingerprinting and behavioral analytics to detect automated bots, multi-accounting attempts, and unauthorized login attempts. | Up to 13 months |
You may manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not affect your ability to place bets or make transactions, but may affect the quality of your platform experience. Strictly necessary and fraud prevention cookies cannot be disabled without compromising platform security.
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by pin77:
To exercise any of the above rights, please contact pin77 at [email protected]. We may ask you to verify your identity before processing your request. We will respond within 30 calendar days and will explain our reasoning if we are unable to fulfill a request in full.
pin77 is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process requires declaration of date of birth, and KYC verification confirms age through government-issued identification documents.
If pin77 becomes aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the personal data to the extent not required for regulatory record-keeping purposes, and return any funds deposited to the originating payment method following an investigation period.
If you believe that a person under 21 has registered an account on pin77, please notify us immediately at [email protected].
pin77 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game launches, sportsbook promotions, and platform updates. We will only send such communications where you have opted in to receive them during registration or through your account notification settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional notifications (e.g., deposit confirmations, withdrawal status updates, security alerts, or responsible gaming notifications), which are sent regardless of marketing preference as they form part of the core account service.
The pin77 platform integrates with third-party services including game studios, payment processors, and identity verification providers. While these services are carefully selected and bound by data processing agreements, their own privacy practices are governed by their respective privacy policies. pin77 is not responsible for the privacy practices of third-party services.
The pin77 website does not contain links to external third-party websites. However, game studio content embedded within the platform (such as live casino streams operated by Evolution Gaming or Pragmatic Play Live) is delivered from the studio's own servers and is subject to the studio's own data processing practices for the purpose of delivering the game session. pin77 has reviewed the data practices of each certified game studio partner and is satisfied that they meet the standards required under our data processing agreements.
pin77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our service offering. Where a material change is made, we will notify active Members via the registered email address and display a prominent notice on the platform no fewer than 14 days before the updated policy takes effect.
The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how pin77 protects your personal data. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or pin77's data practices — including the exercise of your data subject rights — please contact our Data Protection team through the following channel:
For urgent responsible gaming matters — such as immediate self-exclusion requests — please use the live chat function available 24 hours a day, seven days a week within your account dashboard.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. If you are reading a cached or printed copy, please visit https://pin77.vu/privacy-policy to confirm you have the current version.
Six core privacy principles that guide every data decision pin77 makes — from the moment you register to long after you close your account.
pin77 does not sell, rent, or trade your personal data to any third party for their own commercial use. Your data is used exclusively to operate your account and fulfill our regulatory obligations.
Every byte of data exchanged between your browser and pin77 is protected by TLS 1.3, the most current transport encryption standard. Sensitive fields stored on our servers are encrypted at rest with AES-256.
You have the right to access, correct, export, restrict, or request deletion of your personal data at any time. Submit a request to [email protected] and we will respond within 30 calendar days.
pin77 retains data only for as long as legally required or operationally necessary. KYC documents are held for seven years post-account-closure per AML regulations; all other data follows the schedule in Section 9.
Marketing communications are opt-in only. Withdraw consent at any time via the unsubscribe link in any email, your account notification settings, or by contacting support — with immediate effect.
Whenever this Privacy Policy changes materially, we notify you by email and via a platform banner at least 14 days before changes take effect — giving you time to review and, if needed, close your account.
With strong data protections in place, you can focus on what matters — exploring our sportsbook, hitting the slots, or joining a live casino table. Have more questions? Our FAQ covers everything from account security to responsible gaming.